Firmware Updates - TekSavvy Community
<main> <article class="userContent"> <h2 data-id="cable-internet">Cable Internet</h2><p><strong>At this time there are no updates to any models we can provide. This includes Bridge only and combination units.</strong></p><h2 data-id="dsl-internet">DSL Internet</h2><p>We have Firmware updates for the following modems:</p><h4 data-id="smartrg-505515516"><strong>SmartRG 505/515/516 </strong></h4><p>Ontario and Quebec: 2.6.2.7</p><p>All other provinces: 2.6.1.10</p><h3 data-id="please-note-firmware-can-only-be-uploaded-on-modems-provided-by-teksavvy.-if-you-purchasereceive-the-modem-from-any-other-sources-or-companies-we-cannot-update-the-firmware-or-change-it-to-ours.-this-includes-stock-firmware-from-the-manufacturer.-this-also-impacts-if-the-firmware-is-ours-but-you-purchased-it-from-another-account.-as-the-hardware-is-attached-to-the-account-in-question-so-we-cannot-moveupdate-it-from-that-account.">Please Note Firmware can only be uploaded on modems provided by Teksavvy. If you purchase/receive the modem from any other sources or companies, we cannot update the firmware or change it to ours. This includes stock firmware from the manufacturer. This also impacts if the firmware is ours but you purchased it from another account. As the Hardware is attached to the account in question so we cannot move/update it from that account.</h3><h3 data-id="how-can-i-check-my-firmware">How can I check my Firmware?</h3><p>1) Browse to the web address 192.168.1.1</p><p>2) Click Basic Configuration at the top right-hand side of the page</p><ul><li>if it populates a box and wants you to enter authentication info, please type admin / admin for the username and password</li></ul><p>3) Click Device Info</p><p>4) The Software Version can be found in the chart</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FR8UZVUM7VDSR%2Fimage.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/R8UZVUM7VDSR/image.png" alt="image.png" height="344" width="611" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h2 data-id="how-can-i-upgrade-my-firmware">How can I upgrade my firmware?</h2><p>We cannot post the files online for you to download and update on your own. We can have you enable remote access so we can do this! <a href="https://community.teksavvy.com/messages/add/TSI_Support" rel="nofollow noreferrer ugc">Please open a Ticket when ready and we can give you the steps. </a></p><h3 data-id="please-note-%3A-depending-on-the-model-you-may-be-offline-around-an-hour-as-we-post-updates.-make-sure-to-open-your-ticket-for-when-you-can-afford-to-be-offline-during-the-duration-of-the-update.">Please note : Depending on the model you may be offline around an hour as we post updates. Make sure to open your ticket for when you can afford to be offline during the duration of the update.</h3> </article> </main>
