The easiest way is to log into your MySavvy portal and complete it Online!
If you need to call in, let the agent know how you are making the payment (Bank / Credit Card), what date, and the total you will make. Keep in mind depending on how far you are behind some requests may be rejected.
Late Payments fees
As long as we have proper arrangements that are not broken there are no fees. However, if you are late there are possible late fees to be applied. Please see our page here to look up the possible charges applied.
Outstanding paid but I still owe?
All services are Pre Paid so you are always paying your month of service in advance. If the full balance is not paid, once another invoice generates you will own the new total. We do try to give customers time but until the entire balance is at zero, it will keep rolling over to be outstanding every invoice. We encourage customers to make a payment plan to catch up and then going forward ensure invoices are properly addressed to avoid this situation. We have a full guide on reading your invoice here.
Do you suspend services before the cancellation?
This is a tricky answer. If we have the ability to do so, we will suspend the service. However, we cannot guarantee as it depends on the service type area. Not all have the ability to do so with our Vendor's. As well if you make arrangements and it is broken you may be moved straight to cancellation. If this is important, please check with an agent on these rules with your service. Also note, if we can suspend services, it may not be instant to reverse this process. It can take sometimes over 72 hours and we do not refund you the downtime when these situations happen.