During Complicated issues or Slow speeds we ask customers to do several advanced pieces of information. If you feel like you are having issues you can complete the following! Make sure you do the following first. We have some helpful information here on how to read Traceroutes!
- Connect via an Ethernet cable to your modem
- If a Combination unit it must be bridged!
- All results provided via Text not screenshots
Windows: Start > All Programs > Accessories > Command Prompt > “ipconfig /all”
MAC: Apple Button > System Preferences > Network > Ethernet
Please include as much of the following as you have available:
• Physical Address -
• Dhcp Enabled -
• Autoconfiguration Enabled -
• IP Address -
• Subnet Mask-
• Default Gateway (called “Router” on MAC)-
• DHCP Server -
• DNS Servers -
• Primary -
• Secondary -
• Lease Obtained-
• Lease Expires –
How to Ping (50 times) and Trace Route:
(replace "google.ca" with the desired target. You will want one set to Google and one set to another site of your choosing.)
Start > All Programs > Accessories > Command Prompt
Type: ping google.ca -n 50 (press enter)
Type: tracert google.ca (press enter)
Go > Utilities > Network Utility
Ping tab > Enter google.ca > Set ping number to 50 > Click "Ping"
Trace Route tab > Enter google.ca > Click "Trace"