DSL : Quick Troubleshooting - TekSavvy Community
<main> <article class="userContent"> <h2 data-id="check-your-light-pattern!">Check your Light pattern!</h2><p>The light pattern can tell you many things about what is going wrong.</p><p>Here are the basics for most DSL models:</p><div class="embedExternal embedImage"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6032323/uploads/KCTUG3GHTVSH/dsl-lights-jpg.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032323/uploads/KCTUG3GHTVSH/dsl-lights-jpg.jpg" alt="User: "DSL Lights.JPG"" /> </a> </div> </div> <h2 data-id="things-to-try-at-the-start">Things to try at the start?</h2><p>Try to unplug the modem a full 5 minutes from the power source. This can clear any errors the modem may be experiencing including the Red light.</p><h2 data-id="how-do-i-fix-the-redoff-internet-light">How do I fix the Red/Off internet Light?</h2><p>You will need to configure your modem again. For example, <a href="https://teksavvy.vanillastaging.com/kb/articles/9-smartrg-505-515-516-configuration" rel="nofollow noreferrer ugc">our SmartRG guides can be found here.</a> Other models are included in that section!</p><h2 data-id="how-do-i-fix-the-flashing-dsl-light">How do I fix the Flashing DSL light</h2><p>Following the phone cord that is plugged in to your modem, does it go directly to the jack or is there a filter or splitter? Try without the filter or splitter? If possible try another phone cord from the modem to the wall jack? </p><p>The final test is to hook the modem up at the demarcation point. In an apartment, you may not have access to this. However in a house, this is usually a small box that the external phone lines run to on the outside of the home. Many demarcation boxes have a “customer access” door with a phone jack inside.</p><h2 data-id="still-offline">Still offline?</h2><p><a href="https://community.teksavvy.com/messages/add/TSI_Support" rel="nofollow noreferrer ugc">You will need to reach out to us to open a ticket on the matter.</a></p> </article> </main>
