Modem Requirements (Approved/New) - TekSavvy Community
<main> <article class="userContent"> <h2 data-id="cable-internet">Cable Internet</h2><p>You do not need to order a modem with us. <a href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.teksavvy.com%2Fservices%2Finternet%2F" rel="nofollow noreferrer ugc">You can check the approved modem list on our Website for your area!</a></p><p>Click the <strong><em>Check Availability</em> </strong>button, enter your address and then select the<strong> <em>View Supported Hardware Options</em></strong> on the speed you are on or interested in getting. Then click Bring your Own Hardware to see the list. If it is not listed then we do apologize it cannot be used. All modems must match exactly as posted. Even if it is slightly different (say a newer model with a minor change in the model number) they cannot be substituted in this list. Our Vendors will only provision the modems listed.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FH0VP7VTOHW5S%2Fimage.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/H0VP7VTOHW5S/image.png" alt="image.png" height="136" width="340" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2F36KAXDB1QYZ8%2Fimage.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/36KAXDB1QYZ8/image.png" alt="image.png" height="121" width="421" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FYO2978BFMMHZ%2Fimage.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/YO2978BFMMHZ/image.png" alt="image.png" height="102" width="737" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h2 data-id="teksavvy-mysavvy-portal-account">TekSavvy MySavvy Portal account</h2><h4 data-id="to-begin-please-return-or-log-into-your-teksavvy-mysavvy-portal-account">To begin, please return or log into your <a href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fmysavvy.teksavvy.com%2F" rel="nofollow noreferrer ugc">TekSavvy MySavvy Portal account</a></h4><p>If you would like to see the current list of modems approved for your current speed, you are able to do so through your <em>TekSavvy MySavvy Portal</em> account.</p><p>To check the list of approved modems:</p><p>Log into your <em>TekSavvy MySavvy Portal</em> account and click on <em>My Services</em> then your cable package.</p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2F3ZHP1IM2EO38%2Ftempsnip-1.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/3ZHP1IM2EO38/tempsnip-1.png" alt="tempsnip-1.png" height="122" width="280" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p>Under <em>SERVICE HARDWARE</em> click on <em>VIEW COMPATIBLE HARDWARE</em></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FCAMT1QUSKRBO%2Ftempsnip-3.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/CAMT1QUSKRBO/tempsnip-3.png" alt="tempsnip-3.png" height="391" width="812" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FSEGNKPUYG44L%2Ftempsnip.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/SEGNKPUYG44L/tempsnip.png" alt="tempsnip.png" height="358" width="569" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h3 data-id="i-found-a-list-online-but-i-was-told-i-cannot-use-a-model-from-it.">I found a list online but I was told I cannot use a model from it.</h3><p>Always check the Website for the information! Screenshots and old postings could be for another area or outdated. As our approved modems can change over time with infrastructure changes. Even if it was posted recently it is highly recommended that you check on the Website. It is even possible there are two Vendors in your city! Each one has its own approved list so even if they can use a model at their location, you may not be able to.</p><h2 data-id="dsl-internet">DSL Internet</h2><p>DSL is in two different categories currently. ADSL2+ and VDSL. You first need to figure out what plan you have with us or the one you ordered. <a href="https://community.teksavvy.com/messages/add/TSI_Support" rel="nofollow noreferrer ugc">If you are unsure, please reach out to an agent to go over your plan with you.</a></p><h3 data-id="adsl2%2B-dsl-151-or-lower">ADSL2+ DSL 15/1 or lower</h3><p>You can use any ADSL2+ modem with this service. This includes combination and stand-alone modems. Since there are many on the market, we do not have a full list outlining every one of them. We can confirm as long as it is an ADSL2+ modem it will work with these plans with no issues. Keep in mind, since there is a large selection, we are not trained in each model. You may need to reach out to the manufacture or look up a manual on programming your PPPoE. </p><h3 data-id="vdsl-dsl-1510-and-higher">VDSL DSL 15/10 and higher</h3><p>Ontario and Quebec customers should stick within the SmartRG models, Home Hubs (also known as Sagemcom), and certain TP-Link VDSL modems. You can attempt any other modem with VDSL abilities but they are not supported. Some modems will not sync and we do not compensate you if you run into problems with models we do not provide. These can even include the posted modems as only SmartRG and Home Hubs are confirmed to work with no issues.</p><p>Alberta and British Colombia on the other hand can use any VDSL modem. All of them will sync in these areas. Keep in mind since there is a large selection, we are not trained in each model. You may need to reach out to the manufacture or look up a manual on programming your PPPoE.</p> </article> </main>
