Is there an outage in my area? - TekSavvy Community
<main> <article class="userContent"> <h2 data-id="outage-map"><a href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.teksavvy.com%2Fnetwork-status%2F" rel="nofollow noreferrer ugc">Outage Map</a></h2><p>Please click the link to be directed to our live Network Status map. It updates instantly as we post new information.</p><p>If your address is not listed, <a href="https://community.teksavvy.com/messages/add/TSI_Support" rel="nofollow noreferrer ugc"><strong>click here</strong></a> to open a ticket.</p><h2 data-id="i-see-it-listed-on-my-vendor's-website">I see it listed on my Vendor's Website</h2><p>A Vendor's outage may not directly impact our customers. Outages can happen anywhere between your location and the main offices that enter the internet infrastructure back ends. An example, a block of IP addresses may be having a routing issue, while another is completely fine. This includes wholesale and direct Vendor accounts. This also means you cannot just write it off even if you see others saying they live in the same area. It could be just on your line and nothing more. There could also be cases where we can apply for a workaround in the meantime if we can find the root cause. But we cannot do so unless customers open tickets.</p><h3 data-id="please-note-cable-dsl-fibre-skyfi-internet-use-different-infrastructures.-many-customers-do-not-know-what-service-they-are-on.-as-such-if-you-are-on-a-different-type-of-connection-problems-they-report-will-not-reflect-yours.">Please note Cable, DSL, Fibre, SkyFi internet use different infrastructures. <strong>Many customers do not know what service they are on. As such, if you are on a different type of connection, problems they report will not reflect yours.</strong></h3><h2 data-id="it's-been-intermittent-for-a-while!">It's been intermittent for a while!</h2><p>Unless it is confirmed as a known problem, intermittent problems are not an outage. Even if they are consistent. It is always possible your personal problems are not related to some ongoing area issue. For instance, if there is a peak hour slow speeds issue, if your service is completely dropping out, it may not apply! Or if your service signal is out of spec and a local problem causes it to disconnect in full for a few hours. But after the issue is clear it goes on to keep dropping. That is completely not related to the ticket we may have opened earlier. It could be clear as a local-only full drop, but not intermittent. </p><h2 data-id="i-see-it-posted-on-a-website">I see it posted on a website</h2><p>Websites that are not related to TekSavvy are not accurate. They are hosted by 3rd parties and can easily have false information or wrongly list what service is impacted. They can also be easily abused to have false details like multiple reports all day. While all customers are free to use them, we do not use them for any outage tracking. Outages must be confirmed by our Vendor with no exceptions. They can be helpful but do know we cannot accept them as confirmed.</p><h2 data-id="your-social-media-team-confirmed-it">Your Social Media team confirmed it</h2><p>Once confirmed, it will be posted on the <a href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fteksavvy.com%2Fnetwork-status%2F" rel="nofollow noreferrer ugc"><strong>Outage Map</strong></a> above within a few minutes. Depending on the scale of the problem, it may take a few minutes to be posted.</p><h2 data-id="will-i-receive-compensation-for-other-services-used">Will I receive compensation for other services used?</h2><p>Please check out our <a href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.teksavvy.com%2Fpolicies%2Flegal-stuff%2Fterms-conditions%2F" rel="nofollow noreferrer ugc"><strong>Terms and Conditions</strong></a> to see what exactly is covered before requesting any kinds of credits or refunds.</p> </article> </main>
