To begin, please return or log into your MySavvy portal.
Please note, all moves once placed cannot be reversed. We also need at least 7-10 business days' notice to a date you may be seeking. Someone over the age of 18 will need to be available. As we may issue a technician to activate the services at your new location. That means you will need to ensure you have a Coax/Phone jack to plug your modem into when you arrive. As they will not be helping you with that or installing a jack. All dates are tentative until confirmed by our Vendor. We will E-mail you with this information once it is available. Make sure to take all equipment (ATA’s, modems, routers) , power adapters, and cables ( coax, Ethernet, phone cables, etc) as possible. As you will continue to use your current devices at the new location. As a reminder, please make sure they are able to access any communication rooms (if applicable). Make sure if a letter of permission for drilling or extra work is on hand before the appointment. You may need to ask the landlord or building manager in advance about new activation processes.
Once logged in, use the Drop down for My Services and click on your service. Once selected click Move my Service.
Enter the new address and click Continue. Please make sure to enter any possible Apartment, Basement, or Unit numbers we need. You can click Can't Find your Address to find it manually.
Select your Same package or any in the list that may apply you wish to change to Click Continue Order.
The earliest date and time will appear to select from. You can select dates in the future.
Review the changes to continue.