Cable Internet : Quick Troubleshooting

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Cable Internet : Quick Troubleshooting - TekSavvy Community

Check your Light pattern!

The light pattern can tell you many things about what is going wrong.

Here are the basics for most Cable models:

Bridge Only (No Wireless)

Combination unit (Wireless built in)

Things to try at the start?

Try to unplug the modem a full 5 minutes from the power source. Following the coax cable from the back of the modem, does it go straight to a cable outlet, or to a splitter? If you have a splitter, try without the splitter? Disconnect and reconnect your coax cable? If available, do you have another coax cable to try?

Still offline?

You will need to reach out to us to open a ticket on the matter.