Cable Internet : Quick Troubleshooting - TekSavvy Community
<main> <article class="userContent"> <h2 data-id="check-your-light-pattern!">Check your light pattern!</h2><p>The light pattern can tell you many things about what is going wrong.</p><p>Here are the basics for most cable models:</p><h3 data-id="bridge-only-(no-wireless)">Bridge Only (No Wireless)</h3><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FHQ4A9M0G9HS1%2Fimage.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/HQ4A9M0G9HS1/image.png" alt="image.png" height="63" width="288" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FCQ0YD311JO1M%2Fimage.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/CQ0YD311JO1M/image.png" alt="image.png" height="588" width="779" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="combination-unit-(wireless-built-in)">Combination unit (Wireless built-in)</h3><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FAHVY2Q05BQYA%2Fimage.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/AHVY2Q05BQYA/image.png" alt="image.png" height="260" width="686" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FR7JTTWEP5YUA%2Fimage.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/R7JTTWEP5YUA/image.png" alt="image.png" height="134" width="684" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h2 data-id="things-to-try-at-the-start">Things to try at the start</h2><ul><li>Unplug the modem a full 5 minutes from the power source</li><li>Following the coax cable from the back of the modem, does it go straight to a cable outlet, or to a splitter?</li><li>If you have a splitter, are you able to try without the splitter?</li><li>Disconnect and reconnect your coax cable?</li><li>If available, do you have another coax cable to try? </li></ul><h2 data-id="are-you-still-offline">Are you still offline?</h2><p>You will need to reach out to us to <a href="https://community.teksavvy.com/messages/add/TSI_Support" rel="nofollow noreferrer ugc"><strong>open a ticket</strong></a>.</p> </article> </main>
