How To Read Your invoice - TekSavvy Community
<main> <article class="userContent"> <h3 data-id="you-can-view-your-invoice-from-your-teksavvy-mysavvy-portal-account-at-any-time!"><a href="https://community.teksavvy.com/kb/articles/58-viewing-invoices" rel="nofollow noreferrer ugc">You can view your invoice from your TekSavvy MySavvy Portal account at any time!</a></h3><h2 data-id="what-is-on-the-invoice"><strong>What is on the Invoice?</strong></h2><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FB82UWOVZMG2H%2Finkedbill-1-li.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/B82UWOVZMG2H/inkedbill-1-li.jpg" alt="InkedBill 1_LI.jpg" height="616" width="469" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FR8F7Q0EEOTXW%2Finkedbill-2-li.jpg" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/R8F7Q0EEOTXW/inkedbill-2-li.jpg" alt="InkedBill 2_LI.jpg" height="612" width="472" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>1. TekSavvy’s <strong>head office address</strong>.</p><p>2. Below the TekSavvy logo we have our <strong>Business Number</strong> and <strong>Quebec Tax numbers</strong>.</p><p>3. Our customer-facing <strong>toll-free numbers</strong>, as well as the <strong>fax number</strong>.</p><p>4. Your <strong>Account Number, Invoice Number, Due Date</strong>, the date we sent the invoice and <strong>Phone Number</strong>.</p><p>5. Your <strong>Billing Address</strong>. <em>Note</em> Your Billing and Service Address can be different. If you do need to correct the Billing Address, please <a href="https://community.teksavvy.com/messages/add/TSI_Support" rel="nofollow noreferrer ugc"><strong>contact us</strong></a>.</p><p>6. The <strong>Billing Summary</strong>. </p><ul><li><strong>Balance Forward</strong> - Amount owing from the previous invoice</li><li><strong>Remaining Credit</strong> - Credit still on account</li><li><strong>Account Adjustments</strong> - </li><li><strong>Current Charges</strong> (before tax) </li><li><strong>ONHST</strong> (tax) - This will change depending on what province you have services in</li><li><strong>Total Current Amount</strong> (after-tax) represents the exact amount currently being charged on this specific invoice and <strong>does not take into consideration any overpayments, credits or other bills due on the account.</strong></li></ul><p>7. <strong>Amount Due</strong> line represents the exact amount currently due on your account at the time the invoice was generated. It does not take into consideration the fact that some other invoice generated on the account might not be due yet, or any payments or credits applied after the invoice was sent.</p><p>8. <strong>Late Fee Policy.</strong></p><p>9. <strong>Terms and Conditions Disclaimer.</strong></p><p>10. <strong>Charges by OID.</strong> This will be before tax, break up in boxes each service type, and within the box each recurring item. In the usage box, if not Unlimited, it will display the usage for the <strong>last calendar month prior to the invoice sent date.</strong></p><p>11. <strong>Payments</strong> section displays all payments received within the last 28 days. For invoices paid by credit card, it will display the payment taken the same day the invoice was sent.</p><h2 data-id="pro-rate-amount-(speed-change)">Pro-rate Amount (Speed Change)</h2><p>When you change your package during your billing cycle, we will adjust the amount owing for the rest of the billing cycle. Please see the second page of your invoice covered earlier.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FE0PJSUNOP0HA%2Fimage.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/E0PJSUNOP0HA/image.png" alt="image.png" height="409" width="767" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>There will be a credit on your account for the remaining days in your billing cycle. Then we will add in the pro-rated amount for the number of days on your new package. This is why it may seem like you have paid more than you really have. </p><p>Any charge listed with a (-$Amount) is a Credit.</p><p>Any additional fees or costs (Speed change fee/Modem Purchases) would be listed at the bottom.</p><h2 data-id="credit-listings">Credit Listings</h2><p>When a credit is applied, we list what the credit was for. Here are some examples of how they may appear on top of the Pro rated Credit. Any ($-Amount) is a credit.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2F7WNY4TEYY23N%2Fimage.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/7WNY4TEYY23N/image.png" alt="image.png" height="284" width="747" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>In this example, a customer was on the wrong package, we provided a credit for the difference.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FYDRJH085WZRD%2Fimage.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/YDRJH085WZRD/image.png" alt="image.png" height="324" width="766" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>The customer was down for 6 days so we placed a Credit for that downtime. Please note we only credit for complete downtime and it applies only towards the services down. It does not apply to each service on your account.</p><h2 data-id="international-charges-overages">International Charges / Overages</h2><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FYBB5EM2R3LHU%2Fimage.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/YBB5EM2R3LHU/image.png" alt="image.png" height="269" width="751" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <ol><li>Date and time of recorded call start</li><li>The number that was dialled</li><li>Total time and Country of registered number</li></ol><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://community.teksavvy.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fus.v-cdn.net%2F6032279%2Fuploads%2FED0M232IJEYP%2Fimage.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6032279/uploads/ED0M232IJEYP/image.png" alt="image.png" height="308" width="751" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>For Overages, it will list your total usage per month, and the grand total used. All usage is from the 1st to the end of each calendar month.</p> </article> </main>
